Our infographics continue to be really popular, as we seek to distil complex concepts into easy visual references.

Organisations can only improve their efficiency if they look at their whole process from start to finish. Gains in one place could represent losses in others, if a business isn’t careful.

That’s where Dynamics 365 plays a huge part, with its numerous first-part applications designed to solve individual processes such as Case to Resolution for Customer Service. But the real treasure to be found is how these first-party applications can come together end-to-end.

Explaining where all the first-party applications play nicely together isn’t always straightforward though, as there is a fair amount of crossover in functionality… not counting the “CRM” functionality in F&O! Remember, these applications have all been designed to be used in isolation and in conjunction, for maximum flexibility.

Enter our newest infographic, based on the detailed end-to-end business processes on Microsoft Learn. These processes apply to most organisations in a broad sense and we’ve grouped and summarised them with clear descriptions, before applying an overlay to show where D365 Customer Engagement (CE) and D365 F&O support them respectively.

If you’d like a reminder of how all the D365 apps are related, check out Mike’s fantastic infographic, We are (the Microsoft Dynamics) family!

Here it is:

And here’s a clean version, without the system overlay highlighting:

This work is licensed under CC BY-ND 4.0 . As per the licence, please feel free to download, re-post and re-use this infographic, but please do not modify it.

These are both also available to download in SVG formats:

Published by Jason Newbatt

Experienced commercial and technical Director for Dynamics 365 with a deep background in ERP across range of industries, having a strong complimentary understanding of the wider Dynamics 365 platform. Ex-Microsoft Technical and Commercial Specialist.

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