IDC have released their latest MarketScape Vendor Assessment for SaaS and Cloud-Enabled Enterprise Finance and Accounting Applications.

Microsoft has been recognised as a Leader across all customer segments including Small Business, Midmarket, and Enterprise.

We’ve taken a quick dive into the two key strengths highlights in the report below – a more detailed excerpt can be read here: https://idcdocserv.com/US51405823e_Microsoft

AI-Powered Tools

One of the key strengths highlighted is the integration of AI-powered tools, namely Dynamics 365 Copilot. Copilot is a Microsoft service being deployed across all Microsoft applications, from Windows and Office 365, through Bing Search and Power Platform. Copilot is a product of the collaboration between Azure OpenAI and ChatGPT; the latter having seen over $1bn of direct investment from Microsoft.

Copilot is embedded directly into the D365 application suite and can assist in generating ideas and content more efficiently, completing time-consuming tasks, and providing insights and next best actions. This means users of all technical abilities can leverage AI to enhance their productivity and concentrate on more critical tasks.

Automation Capabilities

The report also highlights D365 automation capabilities, namely how it seamlessly integrates automation into the workflow, allowing decision-makers to further optimise business processes. Power Automate in specifically called out by name.

The primary function of Power Automate is Robotic Process Automation (RPA), which empowers end-user teams to rapidly automate common business scenarios, using event triggers to run a series of actions (across multiple line of business applications, if appropriate). RPA frees employees’ time from manual, repetitive, and error-prone tasks. Advanced users and developers can further extend Power Automate flows using custom actions, custom connectors, Microsoft Azure services, and APIs.

Power Automate also includes Process Mining capabilities, which simplify work by identifying workflow bottlenecks and opportunities for further automation.

Why Choose Microsoft?

The report concludes by saying buyers should consider Microsoft where they’re looking for a well-established provider with the resources to innovate quickly and effectively.

Published by Mike Pearsall

Mike is a founding editor of AX7 - The D365 F&O Blog. He is a business and solution architect with experience of successfully implementing D365 F&O on both client and partner side, as well as strong knowledge of the wider D365 suite and Power Platform.

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